Bully.
When you were younger, at school, did you ever have something stolen from you? The thief would quietly remove something from among your possessions, and try to avoid being detected in doing so.
Or did someone tell you something which was not true, then try to prevent you finding out the truth? Thieves and liars (and other wrongdoers) are usually careful to avoid being found out.
But the school bully, well, that was different, wasn't it?. He would twist your arm and take your dinner money right from out of your hand, and then challenge you to do something about it, while his henchmen stood around you to grab you if you tried to retrieve it. He would say all sorts of hurtful and untrue things about you, to your face, and if you contradicted him you'd get a beating.
The bully likes putting people in a position where they feel powerless. It makes him feel big.
The Senior Coordinator did not care that the response to my communications presented an untruthful description of the information I had supplied. I could be made out to be a liar, and the SEnior Coordinator was confident of never being called to account for it.
Our city administration is employing and enabling a bully. No doubt we are providing an excellent salary, benefits package and superannuation scheme in return for the privilege of doing so. As a resident and taxpayer, I am not comfortable with this arrangement.
What you saw in that email response from the Senior Coordinator is sometimes termed 'Arrogance in Office', a symptom of an unethical or ineffectual management regime. You don't often see it in the business world because companies who disregard the legitimate concerns of their customers tend not to stay in business for very long. But if your customers are forced to pay for your service, regardless of its quality, well, that's a different story.
My experience so far had led me to conclude that, in the Senior Coordinator, I was dealing with someone incapable of admitting an error, and who was ready to use falsehood and deceit to cover it up. A bully, who cared little about the safety of the seniors at our Center. This person would have to go. But was this really a fair and accurate assessment of the person?
Well, another situation which threatened the safety of visitors to the Center had just occurred the day before, so an opportunity was at hand to confirm or refute this theory . . .